Skytrip respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share and protect personal data when you use our website, travel-related services, customer support channels, WhatsApp communication services, Meta/Facebook business integrations, and related online portals.
This Privacy Policy applies to Skytrip.nl and to services operated by Skytrip for travel, customer communication, business messaging and support purposes.
- Who we are
Skytrip is registered with the Dutch Chamber of Commerce under KVK number 87879298.
Skytrip
Mathenesserplein 99A
3023 LA Rotterdam
The Netherlands
Website: https://skytrip.nl
Email: [email protected]
For questions about this Privacy Policy or the way we process personal data, you may contact us at [email protected].
- What personal data we collect
Depending on how you interact with Skytrip, we may collect and process the following categories of personal data.
a. Contact and identity information
This may include your name, email address, phone number, WhatsApp number, company name, business details and other information you provide when contacting us, using our services or submitting a request.
b. Travel and service-related information
If you use our travel-related services, we may process information related to your travel request, booking inquiry, passenger details, destination, travel dates, preferences, communications, invoices, payments and support history.
c. Communication data
When you contact us by email, contact form, phone, WhatsApp or another communication channel, we may process the content of your message, message metadata, contact details, timestamps and our response history.
d. WhatsApp Business and Meta integration data
If you interact with Skytrip through WhatsApp, or if you connect a Meta, Facebook or WhatsApp Business account to our services, we may process data required to provide and maintain that integration.
This may include business account information, WhatsApp Business Account identifiers, phone number identifiers, page or business identifiers, authorization status, permissions granted to our app, access tokens, webhook events, message delivery information and technical logs.
We process this information only to operate, secure, support and maintain the relevant WhatsApp Business or Meta integration.
e. Technical and usage data
When you visit our website or use our online services, we may collect technical information such as IP address, browser type, device information, operating system, referring pages, pages visited, date and time of access, log files and similar diagnostic data.
f. Compliance and security data
We may process information needed to prevent fraud, protect our systems, investigate suspicious activity, comply with legal obligations and respond to lawful requests from competent authorities.
- How we collect personal data
We collect personal data in the following ways:
- directly from you when you contact us, submit a form, send us a message, request travel support or use our services;
- through WhatsApp, email, phone or other communication channels when you communicate with us;
- through Meta, Facebook or WhatsApp Business integrations when you authorize or use such integrations;
- automatically through our website, servers, cookies and similar technologies;
- from travel suppliers, business partners, payment providers or service providers where this is necessary to provide our services.
- Why we use your personal data
We use personal data for the following purposes:
- to provide, manage and improve our travel-related services;
- to respond to your questions, requests, bookings, complaints or support messages;
- to communicate with you by email, phone, WhatsApp or other agreed channels;
- to operate and maintain our WhatsApp Business communication services;
- to enable, support and secure Meta, Facebook or WhatsApp Business integrations;
- to manage customer relationships and service history;
- to process payments, invoices, refunds and administrative records;
- to comply with accounting, tax, legal and regulatory obligations;
- to protect our website, services, users and business from misuse, fraud, spam or unauthorized access;
- to improve the reliability, performance and security of our systems;
- to keep records of consent, preferences, requests and privacy choices.
Skytrip does not sell personal data.
- Legal basis for processing
Where the General Data Protection Regulation or other applicable privacy laws apply, we rely on one or more of the following legal bases.
a. Performance of a contract
We process personal data when it is necessary to provide services you requested, manage bookings, respond to service requests or take steps before entering into a contract.
b. Legitimate interests
We may process personal data for our legitimate business interests, such as customer support, service improvement, fraud prevention, system security, business administration and maintaining communication channels, provided that your interests and rights do not override those interests.
c. Consent
Where required, we rely on your consent, for example for certain marketing communications, optional cookies or specific communication preferences. You may withdraw your consent at any time.
d. Legal obligation
We may process and retain personal data where necessary to comply with legal, tax, accounting, regulatory or dispute-related obligations.
- WhatsApp and Meta services
Skytrip may use WhatsApp Business Platform, Meta developer tools, Facebook Login for Business, Embedded Signup or similar Meta services to provide communication and business messaging functionality.
If you communicate with us through WhatsApp, your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices. Skytrip is responsible for the personal data we process for our own business purposes, while Meta and WhatsApp may separately process information under their own terms and policies.
If you connect a Meta, Facebook or WhatsApp Business account to our services, we process the data made available to us only for the purpose of enabling, maintaining, supporting and securing the requested integration. We do not use Meta or WhatsApp Business integration data for unrelated advertising or resale.
- Sharing personal data
We may share personal data with the following categories of recipients where necessary:
- travel suppliers, airlines, hotels, booking systems or other travel service providers;
- payment processors, accounting providers and administrative service providers;
- hosting, cloud, IT, security and software providers;
- communication service providers, including email, WhatsApp and messaging infrastructure providers;
- Meta, Facebook, WhatsApp or related platform providers where required for business messaging functionality;
- professional advisers such as accountants, legal advisers or compliance consultants;
- public authorities, regulators, courts or law enforcement where required by law.
We require service providers to process personal data only for agreed purposes and to apply appropriate security and confidentiality measures.
- International transfers
Some of our service providers or platform providers may process personal data outside the European Economic Area. Where personal data is transferred internationally, we take steps designed to protect your data in accordance with applicable privacy laws, including by using appropriate contractual safeguards where required.
- How long we keep personal data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
The exact retention period depends on the type of data, the reason for processing, legal requirements and whether the data is needed for accounting, tax, dispute resolution, security or compliance purposes.
In general:
- customer communication and support records are kept for as long as needed to manage the relationship and resolve questions or disputes;
- booking, invoice, payment and accounting records may be kept for the period required by applicable law;
- technical logs are kept for a limited period unless longer retention is needed for security, fraud prevention or legal reasons;
- Meta, Facebook or WhatsApp Business integration data is deleted or anonymised when it is no longer needed for the integration, when access is revoked or when a valid deletion request is completed, unless retention is legally required.
- Data deletion and account disconnection
You may request deletion of personal data associated with your use of Skytrip services, including data related to Meta, Facebook or WhatsApp Business integrations.
To request deletion, please visit:
https://skytrip.nl/data-deletion
or contact us at:
Please include enough information for us to identify your record, such as your name, email address, phone number, WhatsApp number, company name or Meta Business information if relevant.
We may need to verify your identity before completing a deletion request. Once verified, we will delete or anonymise personal data where required and where no legal obligation or legitimate reason requires continued retention.
- Your privacy rights
Depending on your location and applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request deletion of your personal data;
- request restriction of processing;
- object to processing based on legitimate interests;
- request data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a data protection authority.
If you are located in the Netherlands or the European Union, you may contact the Dutch Data Protection Authority, Autoriteit Persoonsgegevens, or your local supervisory authority.
- Security
We apply reasonable technical and organisational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure hosting, encryption where appropriate, logging, monitoring, internal confidentiality obligations and limiting access to personal data to people and service providers who need it for legitimate business purposes.
No online service can be guaranteed to be completely secure. If you believe your data or communication with us has been compromised, please contact us immediately at [email protected].
- Cookies and similar technologies
Our website may use cookies or similar technologies to operate the website, remember preferences, improve performance, analyse traffic and support security.
Where legally required, we will ask for your consent before placing non-essential cookies. You can manage cookies through your browser settings.
- Children
Our services are not intended for children under the age of 16 without involvement of a parent or legal guardian. We do not knowingly collect personal data from children for Meta, Facebook or WhatsApp Business integrations.
- Links to third-party websites
Our website or communications may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of third parties. We encourage you to read their privacy policies before providing personal data.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date. If changes are significant, we may provide additional notice where appropriate.
- Contact
For questions, requests or complaints about this Privacy Policy or how we process personal data, please contact:
Skytrip
Mathenesserplein 99A
3023 LA Rotterdam
The Netherlands
Website: https://skytrip.nl
Email: [email protected]
KVK number: 87879298
Last updated: May 2026