Terms of Service

These Terms of Service govern your access to and use of Skytrip.nl, our travel-related services, customer support channels, WhatsApp communication services, Meta/Facebook business integrations and related online portals.

By using our website or services, you agree to these Terms. If you do not agree, please do not use our services.

1. About Skytrip

Skytrip is registered with the Dutch Chamber of Commerce under KVK number 87879298.

Skytrip
Mathenesserplein 99A
3023 LA Rotterdam
The Netherlands

Website: https://skytrip.nl
Email: [email protected]

1. Our services

Skytrip provides travel-related information, customer support, communication services, booking assistance and related digital services. We may also provide communication functionality through WhatsApp Business and integrations with Meta, Facebook or WhatsApp Business tools.

Some services may be provided directly by Skytrip, while others may involve third-party suppliers such as airlines, hotels, travel platforms, payment providers, communication providers or technology partners.

1. Use of the website and services

You agree to use our website and services only for lawful purposes and in accordance with these Terms.

You must not:

• provide false, misleading or incomplete information;
• use our services for fraud, spam, abuse, harassment, unlawful content or unauthorized commercial messaging;
• interfere with the operation, security or availability of our website or systems;
• attempt to gain unauthorized access to any account, system, integration, API or data;
• misuse WhatsApp, Meta, Facebook or other third-party platform integrations;
• violate applicable laws, third-party rights or platform terms.

1. Travel services and third-party suppliers

Where Skytrip helps arrange, manage or support travel-related services, certain parts of the service may be provided by third-party suppliers. These may include airlines, accommodation providers, travel technology providers, payment processors or other travel partners.

Third-party suppliers may apply their own terms, conditions, cancellation rules, refund policies, baggage rules, passenger requirements, fees, schedules and restrictions.

Skytrip is not responsible for changes, cancellations, delays, operational decisions, availability, pricing changes or service conditions imposed by third-party suppliers, except where required by applicable law.

You are responsible for checking all booking details, travel documents, passport and visa requirements, passenger information, dates, times and supplier conditions before confirming a booking or travel request.

1. Prices, payments, cancellations and refunds

Prices, availability, taxes, fees and supplier charges may change until a booking or service is confirmed.

Payment terms, cancellation rights, refund rules and modification fees depend on the specific service, fare type, supplier conditions and applicable law.

Where a refund is available from a third-party supplier, processing times may depend on that supplier. Skytrip may deduct applicable service fees where permitted and clearly communicated.

1. WhatsApp communication

Skytrip may communicate with customers, users and business contacts through WhatsApp Business. By contacting us through WhatsApp or agreeing to receive WhatsApp messages from us, you understand that we may use WhatsApp to respond to your request, provide support, send service-related updates or manage communication related to our services.

You may stop WhatsApp communication by telling us that you no longer wish to be contacted through WhatsApp, or by using the relevant controls available in WhatsApp.

Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.

1. Meta, Facebook and WhatsApp Business integrations

Skytrip may use Meta, Facebook and WhatsApp Business tools, including business messaging, Embedded Signup, Facebook Login for Business, WhatsApp Business Platform or related developer services.

If you connect or authorize a Meta, Facebook or WhatsApp Business account through our services, you confirm that:

• you are authorized to act on behalf of the relevant business;
• the information you provide is accurate and up to date;
• you will comply with Meta’s, Facebook’s and WhatsApp’s applicable terms, policies, messaging rules and commerce policies;
• you will not use the integration to send unlawful, misleading, unsolicited or abusive messages;
• you are responsible for the content, recipients, permissions and lawful basis of any business messaging activity under your account.

Skytrip may suspend or disconnect an integration if we believe it is being misused, violates platform rules, creates security risk or may expose Skytrip, users, Meta, WhatsApp or third parties to legal or operational harm.

1. User content and information

If you submit information, documents, messages, business details, travel requests or other content to Skytrip, you are responsible for ensuring that it is accurate, lawful and that you have the right to provide it.

You grant Skytrip the right to use such information only as necessary to provide, operate, support, secure and improve our services, and to comply with legal obligations.

1. Privacy

Your use of our services is also governed by our Privacy Policy, available at:

https://skytrip.nl/privacy

Our Privacy Policy explains how we collect, use, share, retain and protect personal data, and how you may request access, correction or deletion of your data.

1. Data deletion

You may request deletion of personal data associated with your use of our services, including data related to Meta, Facebook or WhatsApp Business integrations, by following the instructions at:

https://skytrip.nl/data-deletion

Some data may be retained where required by law, accounting obligations, security needs, dispute resolution, fraud prevention or other legitimate purposes permitted by applicable law.

1. Intellectual property

The Skytrip name, website, text, design, structure, software elements, graphics, logos and other materials are owned by or licensed to Skytrip, unless stated otherwise.

You may not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit any part of our website or services without our prior written permission, except where permitted by law.

1. Availability and changes

We aim to keep our website and services available and reliable, but we do not guarantee uninterrupted or error-free operation.

We may update, modify, suspend or discontinue parts of our website, services, communication channels or integrations at any time, including for maintenance, security, business, legal or platform-related reasons.

1. No warranty

Our website and digital services are provided on an “as is” and “as available” basis.

We make reasonable efforts to provide accurate information, but we do not guarantee that all content, prices, availability, travel information, supplier information or technical functionality will always be complete, current or error-free.

Nothing in these Terms limits any rights you may have under mandatory consumer protection laws.

1. Limitation of liability

To the maximum extent permitted by applicable law, Skytrip is not liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, loss of business, loss of goodwill or loss caused by third-party platforms or suppliers.

Skytrip is not liable for failures or actions of third-party services, including airlines, hotels, payment providers, hosting providers, communication providers, WhatsApp, Facebook, Meta or other external platforms, except where required by applicable law.

1. Suspension and termination

We may suspend or terminate access to our services, accounts, portals or integrations if:

• you breach these Terms;
• you misuse our website, systems or communication channels;
• your use creates legal, security, fraud, spam or platform compliance risk;
• a third-party platform requires us to do so;
• continued access may harm Skytrip, users, partners or third parties.

1. Force majeure

Skytrip is not responsible for delays or failures caused by events outside our reasonable control, including technical outages, platform failures, supplier failures, strikes, government actions, travel restrictions, natural disasters, war, terrorism, cyber incidents, pandemics or major operational disruptions.

1. Changes to these Terms

We may update these Terms from time to time. The updated version will be published on this page with a new “Last updated” date.

By continuing to use our website or services after changes take effect, you accept the updated Terms.

1. Governing law

These Terms are governed by the laws of the Netherlands, unless mandatory law provides otherwise.

Any dispute will be submitted to the competent courts of the Netherlands, unless mandatory consumer protection law gives you the right to bring a claim elsewhere.

1. Contact

For questions about these Terms, please contact:

Skytrip
Mathenesserplein 99A
3023 LA Rotterdam
The Netherlands

Website: https://skytrip.nl
Email: [email protected]
KVK number: 87879298

Last updated: May 2026