Frequently asked Questions
If you bought your plane ticket before marriage and your flight will be after marriage, so your maiden name is written on your plane ticket, this is not a problem. You can make your flight with a marriage certificate.
We require each passenger's full name, surname, contact cell phone number and flight details. If you make your booking using the booking form, you will be asked for everything we need. We request the names and insurance documents of passengers who will meet at the airport. www.skytrip.nl does not share any personal information with 3rd parties.
Check-in can be done on your airline's website, mobile app or at the airport. Check-in process
Unfortunately, most flights are not transferable. Therefore you cannot change the name to another person.
Seyahatinizi aktarmalı olarak yapacaksanız dikkat edilmesi gereken en önemli husus aktarma yapacağınız ülkenin transit vize konusudur. ABD, Kanada Avustralya gibi ülkeler kesinlikle transit vize isterken diğer aktarma noktaları için +31 10 425 30 70 numaralı destek hattımız ya da ilgili aktarma ülkesinin konsolosluğundan gerekli bilgiyi edinebilirsiniz.
Ne yazık ki çoğu uçuş devredilemez. Bu nedenle adı başka bir kişiyle değiştiremezsiniz.
Airfare prices vary according to demand and supply. For this reason, the price is fixed as soon as you buy the ticket and the ticket is issued when you complete your payment.
To buy airline tickets, use the search box on our site and enter your travel dates and destination. Then view the flight options and select your preferred flight. Then enter your personal details and make your payment.
If you have made a typographical error in the name and surname entries and a digit error in the T.R. ID number entry on your domestic flights, you can request assistance by calling our support line at +31 10 425 30 70. If you make a mistake in the date of birth entries, it does not pose a problem if our passenger is an adult passenger. If there is a difference between the date of birth you entered when you want to buy a discounted flight ticket and the actual date of birth, you cannot benefit from the discounts you have received.
For domestic flights, if you have lost your ID card, you can join the flight with a driver's license or marriage certificate. If you do not have one of these documents, you can board your flight with a copy of the birth registration certificate from the registry office with the note "NO CONCURRENCY IN FLIGHT PARTICIPATION".
Tickets are not sold with your mileage points via www.skytrip.nl. You will need to contact the relevant airline company for this transaction.
Group reservations cannot be made online. For group reservations, please call our call center at +31 10 425 30 70 or you can create a request from the Group Reservation Request page.
If you will need excess baggage allowance other than the baggage allowance determined by the airline company and if you want to find out how much you will pay for excess baggage fee per package or per kilo, you will need to contact our support line at +31 10 425 30 70.
If you have any questions regarding your specific needs, please contact our support hotline at +31 10 425 30 70.
You will need to contact the relevant airline company officials. Our company www.skytrip.nl is not responsible for problems caused by the airline company.
First of all, we would like to state that your flight tickets cannot be transferred to another person, that is, name change is not made in any way. In addition, while cancellation, refund and exchange cannot be made for tickets in the promotional class for all airline companies, you can provide your transaction by calling our support line +31 10 425 30 70, since the conditions determined by each airline for your flexible ticket are different.
No, your ticket cannot be transferred to another person. In the event that you are unable to make your trip, you can apply to Skytrip.nl for a refund of your ticket, which will be processed according to the refund conditions of the relevant ticket.
Since the conditions offered by the airlines will vary, you will need to consult our support team at +31 10 425 30 70 for information.
You do not have to carry the printout of your e-ticket with you. You can make transactions at the counter with your ticket number or reservation code (PNR) and your ID/passport.
While our passengers between 28-32 weeks can participate in the flight with a doctor's report, passengers over 32 weeks will not be able to participate in the flight even if they have a doctor's report.
When purchasing a domestic flight ticket, the full name, surname, Republic of Turkey ID number, date of birth and contact information written on the ID card must be entered completely. When purchasing international flight tickets, the full name, surname, passport number, date of birth, passport validity period and information about the country of citizenship of our passenger must be entered completely.